The minimum chargeable rental period is 24 hours. When renting for part-time, payment is charged as for the whole day. For example, if the car is delivered on Monday at 10:00, and returns on Tuesday at 15:00, then the payment is charged for 2 full days.
If you want to extend it during the car rental, be sure to notify the manager of the rental company in advance.
The car returns with the same amount of fuel in the tank as it was at the time of the car's delivery. With less fuel, the lessee pays the difference on the spot at the rates of the rental company. With more fuel, the difference is not refunded to the customer.
To inspect the car upon return, the car must be freshly washed, as well as upon receipt. Washing the car before delivery is the responsibility of the rental company, and when returning it is the responsibility of the lessee.
Standard insurance does not cover damage to the wheels, bottom, windshield and interior of the car.
Upon the occurrence of an insured event, the lessee is obliged to immediately notify the manager of the rental company and receive a police report of the accident (unless otherwise agreed with the manager). In case of non-fulfillment of these conditions, the insurance issued for the car is invalid and all responsibility falls on the tenant.
Rented cars are allowed to travel only on public roads.
Departure outside the home region is possible only by prior agreement with the rental company. To do this, you need to contact the customer support department before completing the booking by writing to [email protected].
The contact phone number specified at the time of booking must be available during the rental of the car and on the eve of receiving the car. Claims on the quality of services will not be considered if it was impossible to establish contact with the tenant by mobile phone.
Payment of fines and parking are the responsibility of the tenant.
The minimum age of the driver is 23 years, the maximum is 65 years. The minimum driving experience is 3 years. The manager of the rental company has the right to refuse to rent a car at any time if the driver's age and experience do not meet these requirements.
Drivers who have not reached the specified age, in some cases, will be able to rent a car. To do this, contact the support department What's App.
Only small pets are allowed to be transported in rented cars. They must be in a special container (carrying).
Rules for using the online car booking system Turzila.com
We, Konak Rent company, registered in Turkey at Konak Rent a Car, Antalya, Alanya Konaklı Mahallesi Istiklal Caddesi 23. Sokak Boz Apartmanı Altı, 07491 Alanya/Antalya, Turkey, we offer any individual (except individuals under the age of 18, as well as citizens from countries where the Company does not provide services according to internal rules) to conclude a Client Agreement by accepting the terms of this public offer. We provide a service for finding the best rental offer and booking the selected car.
When booking, only an advance payment of 15-20% of the rental price is paid. The rest is paid upon receipt of the car to the manager of the rental company.
Cancellation and change of booking
To implement the refusal, the tenant must send an email to [email protected]with a confirmation of the booking of the car (sent when creating and paying for the reservation) and marked "Refusal". The refund is made in the same way and to the same account from which the payment was made, unless otherwise agreed separately. The advance payment is refunded within 14 working days from the date of submitting the refund request.
Cancellation of a paid reservation does not provide for deduction of any commission, except for the percentage charged by the payment service - 6% of the amount paid.
Cancellation of a paid reservation without penalty is possible no later than 7 days in advance (for the categories 'Luxury', 'Convertibles' and 'SUVs' for 30 days) before the start time of the lease. In case of a later refusal or change of the order, the advance payment is withheld in full as compensation for the failed order.
Changing the reservation is possible by canceling the old reservation and creating a new one on a general basis. It should be borne in mind that after the cancellation of the reservation, the car immediately goes on general sale and can be booked by any other user.
The security service of the rental company may refuse to provide the service to the client without explaining the reasons no later than one day after confirming the order and paying the advance. In this case, the paid advance is returned to the client.
Online car booking system Turzila.com on a partnership basis, it provides information about car rentals owned by rental companies. All questions related to the condition of cars, the quality and compliance of services should be addressed to the managers of rental companies. The contacts of the rental company are indicated in the letter sent to the tenant's e-mail after the booking is completed.
If the rental company is unable to provide the booked car to the customer due to a breakdown or other force majeure circumstances, it is obliged to provide another car of the same class or a class higher on the same terms and at the same price. In this case, the service is considered fully provided.